Discover answers to your most common inquiries, covering a wide range of topics to ensure you have all the information you need for a seamless experience.
Is Proclaim FDA approved/cleared?
Yes! Proclaim is registered with the FDA as a Class I medical device
Who can I contact if I have clinical questions at Proclaim?
Please reach out to our customer care team and we will do our best to answer any of the questions you may have about our product. For specific questions regarding your anatomy or medical condition, please contact your dentist.
What is the Proclaim Warranty?
Each Proclaim hydrostation and custom mouthpiece is covered under our product warranty for one year. The warranty applies only to the original purchaser, and begins once the product is received. This warranty covers any and all defects in materials and workmanship. We do not cover for issues caused by improper use, changes made to the cosmetics of the hydrostation, or accidents such as dropping the device. For any questions or concerns, please reach out to Customer Care by calling 888-576-3756 or emailing Customer Care at customercare@proclaimhealth.com.
How do I use the colored mouthpiece bands for multiple users in one household?
Because the mouthpiece is custom, every user of Proclaim will need their own mouthpiece, but they can share the Hydro Station. Mouthpieces are interchangeable and easy to swap out! Mouthpieces can be easily distinguishable between members of the household by using our mouthpiece identification bands - blue, teal, a light purple that can be found in the mouthpiece box upon delivery.
