---
title: Order Status
description: Ordering an extra mouthpiece is easy! Just follow the steps on our website, including checking eligibility and adding the mouthpiece to your order. After scanning, expect delivery within approximately 4 weeks.
---

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# Order Status

## At this time, we’ve paused sales of Proclaim.  We’re focusing on deepening the Proclaim experience as we demonstrate its broader health impact and enhance the value we deliver to those who need it most. 

<https://help.proclaimhealth.com/knowledge/ordering-and-shipping#receive>

### How long does it take to receive my order?

As our product is tailored specifically to your oral anatomy, an intraoral scan of your mouth is needed to create your customized mouthpiece.

After your scan is taken by one of our scanning partners, you can expect shipment of the product in approximately 4 weeks. 

- [The Basics](https://help.proclaimhealth.com/knowledge/the-basics?hsLang=en#main-content)
  
  
  
  
  
    - [General Information](https://help.proclaimhealth.com/knowledge/the-basics?hsLang=en#general-information)
    - [Scanning](https://help.proclaimhealth.com/knowledge/the-basics?hsLang=en#scanning)
- [Product Knowledge](https://help.proclaimhealth.com/knowledge/product-knowledge?hsLang=en#main-content)
  
  
  
  
  
    - [How to Use](https://help.proclaimhealth.com/knowledge/product-knowledge?hsLang=en#how-to-use)
    - [Other Product Information](https://help.proclaimhealth.com/knowledge/product-knowledge?hsLang=en#other-product-information)
- [Order Details & Policies](https://help.proclaimhealth.com/knowledge/order-details-policies?hsLang=en#main-content)
  
  
  
  
  
    - [Proclaim Order Information](https://help.proclaimhealth.com/knowledge/order-details-policies?hsLang=en#proclaim-order-information)
    - [Cancel, Return & Refund Policies](https://help.proclaimhealth.com/knowledge/order-details-policies?hsLang=en#cancel-return-refund-policies)
- [Troubleshooting](https://help.proclaimhealth.com/knowledge/troubleshooting?hsLang=en)
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    - [Is Proclaim right for my patient?](https://help.proclaimhealth.com/knowledge/dental-professionals?hsLang=en#is-proclaim-right-for-my-patient)
    - [Scanning Instructions](https://help.proclaimhealth.com/knowledge/dental-professionals?hsLang=en#scanning-instructions)
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