Discover answers on gifting Proclaim, cancellations, return policies, and the Proclaim Promise.
How do I gift Proclaim to someone?
To send the gift of a custom clean simply use the giftee's name, address, email, and phone number to place the order. Because Proclaim requires an intraoral scan to create a custom mouthpiece, we must communicate with the recipient themselves.
At this time, we are not offering gift cards therefore the recipient will be notified in real time that an order has been placed on their behalf. We will reach out after the purchase has been made to set up the recipient with one of our scanning partners.
Is FRESH Health the same thing as Proclaim?
FRESH Health is our company name, and the Proclaim Custom-Jet Oral Health System is our initial product name and descriptor.
What is your cancellation & return policy?
Cancellations: We will accept cancellations for your order only if your custom mouthpiece has not yet gone into production. If our manufacturer has begun building your mouthpiece, it will automatically be shipped to your home after production. In this case we encourage you to try our product because we know you will love it! If for any reason you choose to return, you can via our Proclaim Promise.
The Proclaim Promise: We will accept a return of your products for a refund of your purchase price within 30 days of delivery. The hydrostation & mouthpiece must be returned in the original working condition and with the original product packaging. To return, please email us at customercare@proclaimhealth.com and we will send you an RMA number and pre-paid return shipping label for your bundle.
Refunds: Refunds are processed within approximately ten business days after our receipt of your products. If the products are returned in damaged condition or with missing parts, you may be charged an additional fee. Your refund will be credited back to the same payment method used to make the original purchase on the Site. If you no longer have your original form of payment, please alert customer care as a check will need to be mailed to you. If you financed your purchase, Affirm will refund your paid installments less any interest paid.
Can I apply a discount to my order after it has been placed?
Unfortunately, discounts cannot be applied retroactively to orders that have already been placed. However, we do offer a window of opportunity for customers to contact us within 72 hours of placing their order to inquire about any available discounts that may apply.
Why is there a 72-hour time limit for applying discounts after placing an order?
We have implemented the 72-hour time limit to ensure fairness and efficiency in our discount application process. This window allows us to review and address customer inquiries promptly while also maintaining the integrity of our pricing policies.
Can I use a discount code that is not currently active?
No, discount codes must be active at the time of your inquiry and purchase to be eligible for use. We cannot apply discount codes that have expired or are not currently valid. Please make sure to check the validity of your discount code before applying it to your order.
How can I inquire about applying a discount to my order within the 72-hour window?
To inquire about applying a discount to your order within the 72-hour window, please contact our customer support team via email at customercare@proclaimhealth.com. Be sure to provide your order details, including the order number, and any relevant discount codes you wish to apply.
What if I forgot to apply a discount code during checkout?
If you forgot to apply a discount code during checkout, please contact us within the 72-hour window to see if the discount can be applied retroactively. While we cannot guarantee that all requests will be accommodated, we will do our best to assist you within the constraints of our discount policy.
Can I combine multiple discounts on a single order?
Our system typically allows for the use of only one discount code per order. Exceptions may apply during special promotions or events, where specific terms and conditions will be clearly outlined. Please refer to the details of each discount offer for more information on eligibility and restrictions.
Are there any other restrictions or limitations on applying discounts?
Occasionally, certain products or categories may be excluded from discount offers. Additionally, some discounts may not apply to shipping fees, taxes, or other charges associated with your order. Please review the terms and conditions of each discount offer for specific details and exclusions.
What if I have additional questions or concerns about discounts and promotions?
If you have any additional questions or concerns about discounts and promotions, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure that you have a positive shopping experience and are happy with your purchase.