Product Maintenance and Support

Explore how to maintain your Proclaim system, and what do do if something breaks.

1. How do I clean my Proclaim System?
2. How do I get a replacement if my Proclaim stopped working?
3. Where do I find my mouthpiece serial number?
4. Where do I find my Proclaim Systems (Hydro Station) serial number?

How do I clean my Proclaim System?

The Hydro Station

1. Unplug the Hydro Station and wipe external surfaces with a soft wet cloth along with mild soap. 
2. Every 1-3 months, fill the reservoir with warm water and 3-4 tablespoons of white vinegar. Run a cycle with no mouthpiece attached (on level 1 to minimize splashing), then repeat with a reservoir of fresh water.
3. If the Hydro Station has not been used for a few weeks, run a cycle with fresh water with no mouthpiece attached.
4. The water reservoir and lid can be washed in warm soapy water or in the top rack of the dishwasher.

The Mouthpiece

1. Rinse the mouthpiece under the tap after each use, then store in the provided case.
2. You can wipe the area where teeth and lips are placed with a soft wet cloth if needed.
3. Once a month, soak your mouthpiece in undiluted distilled white vinegar (4-6% acidity) for 30 minutes. After soaking, rinse your mouthpiece thoroughly under running tap water, and then shake it a few times to remove the excess water.

The Mouthpiece Case

1. The storage case for the mouthpiece can be washed in warm soapy water or in the top rack of the dishwasher.

How do I get a replacement if my Proclaim stopped working?

Advanced Replacement Program (ARP)

Our goal is to ensure your Proclaim product remains in optimal working condition. To support this, we offer the Advanced Replacement Program (ARP), providing a fast and hassle-free solution if your unit requires replacement.

How the Program Works

When you need a replacement, Proclaim will send you a new, permanent unit before receiving the defective one, allowing you to stay up and running. Here’s how to initiate the replacement:

• Contact Us: Reach out to our Customer Care team (customercare@proclaimhealth.com), who will assist you with the process and create a replacement order matching the original shipping speed.
• Complete Your Order: You’ll receive an email confirmation to complete your replacement order. This order will include a pre-paid return label for your convenience.
• Credit Card Hold: A hold will be placed on your credit card at the time of the replacement shipment. This hold will be released once the defective unit is returned within 30 days and confirmed to meet the conditions of our limited warranty.
• Non-Return Policy: If the defective unit is not returned within 30 days, or if it does not qualify under warranty, Proclaim will charge your card based on the replacement unit’s value:
  • Hydrostation: $399
  • Mouthpiece: $399

Please contact our team with any questions regarding our Advanced Replacement Program. We’re here to help!

The Hydro Station serial number can be found on the underside of the base, starting with the digits “(21)FH…”