Explore how to maintain your Proclaim system, and what do do if something breaks.
- How do I clean my Proclaim System?
- My mouthpiece broke, what do I do?
- My Proclaim system stopped working, how do I get it fixed?
- Where do I find my mouthpiece serial number?
- Where do I find my Proclaim Systems (Hydro Station) serial number?
How do I clean my Proclaim System?
The Hydro Station
- Unplug the Hydro Station and wipe external surfaces with a soft wet cloth along with mild soap.
- The water reservoir and lid can be washed in warm soapy water or in the top rack of the dishwasher.
- Every 1-3 months, fill the reservoir with warm water and 3-4 tablespoons of white vinegar. Run a cycle with no mouthpiece attached (on level 1 to minimize splashing), then repeat with a reservoir of fresh water.
- If the Hydro Station has not been used for a few weeks, run a cycle with fresh water with no mouthpiece attached.
The Mouthpiece
- Rinse the mouthpiece under the tap after each use, then store in the provided case.
- You can wipe the area where teeth and lips are placed with a soft wet cloth if needed.
- For a deeper clean, brush with a toothbrush (no toothpaste), or soak in a common denture/retainer/aligner cleaner, such as Efferdent or Polident.
- Once a month, soak your mouthpiece in undiluted distilled white vinegar (4-6% acidity) for 30 minutes. After soaking, rinse your mouthpiece thoroughly under running tap water, and then shake it a few times to remove the excess water.
My mouthpiece broke, what do I do?
Please reach out to our customer care here (with pictures or videos if applicable) for next steps.
My Proclaim system stopped working, how do I get it fixed?
Please reach out to our customer care here (with pictures or videos if applicable) for next steps.
Where do I find my mouthpiece serial number?
The 6 digit Mouthpiece serial number can be found on the vertical neck of the mouthpiece, underneath the outlet and above the attachment ring. It may be a bit difficult to see - shining a flashlight on it can help.
Where do I find my Proclaim Systems (hydrostation) serial number?
The Hydro Station serial number can be found on the underside of the base, starting with the digits “(21)FH…”