Product Maintenance and Support

Explore how to maintain your Proclaim system, and what do do if something breaks.

How do I clean my Proclaim System?

The Hydro Station

  1. Unplug the device, and wipe external surfaces with a soft wet cloth along with mild soap.
  2. The water reservoir and lid can be washed in warm soapy water or in the dishwasher.
  3. As needed, fill reservoir with warm water and 3-4 tablespoons of white vinegar. Run a cycle with no mouthpiece attached, then repeat with a reservoir of plain water.
  4. If device has not been used for a few weeks, run a cycle with fresh water with no mouthpiece attached.

The Mouthpiece

  1. Rinse the mouthpiece under the tap after each use, then store in the provided case.
  2. You can wipe the area where teeth and lips are placed with a soft wet cloth if needed.
  3. For a deeper clean, brush with a toothbrush (no toothpaste), or soak in a common denture/retainer/aligner cleaner, such as Efferdent or Polident.

My mouthpiece broke, what do I do?

Please reach out to our customer care here (with pictures or videos if applicable) for next steps.

My Proclaim system stopped working, how do I get it fixed?

Please reach out to our customer care here (with pictures or videos if applicable) for next steps.