Product Maintenance and Support

Explore how to maintain your Proclaim system, and what do do if something breaks.

1. How do I clean my Proclaim System?
2. My mouthpiece broke, what do I do?
3. My Proclaim system stopped working, how do I get it fixed?
4. Where do I find my mouthpiece serial number?
5. Where do I find my Proclaim Systems (Hydro Station) serial number?

How do I clean my Proclaim System?

The Hydro Station

1. Unplug the Hydro Station and wipe external surfaces with a soft wet cloth along with mild soap. 
2. The water reservoir and lid can be washed in warm soapy water or in the top rack of the dishwasher.
3. Every 1-3 months, fill the reservoir with warm water and 3-4 tablespoons of white vinegar. Run a cycle with no mouthpiece attached (on level 1 to minimize splashing), then repeat with a reservoir of fresh water.
4. If the Hydro Station has not been used for a few weeks, run a cycle with fresh water with no mouthpiece attached.

The Mouthpiece

1. Rinse the mouthpiece under the tap after each use, then store in the provided case.
2. You can wipe the area where teeth and lips are placed with a soft wet cloth if needed.
3. For a deeper clean, brush with a toothbrush (no toothpaste), or soak in a common denture/retainer/aligner cleaner, such as Efferdent or Polident.
4. Once a month, soak your mouthpiece in undiluted distilled white vinegar (4-6% acidity) for 30 minutes. After soaking, rinse your mouthpiece thoroughly under running tap water, and then shake it a few times to remove the excess water.

The Hydro Station serial number can be found on the underside of the base, starting with the digits “(21)FH…”