Scanning and Mouthpieces

1. How long is the scanning process?
2. How does scanning for Proclaim work?
3. Do I have to get scanned by a professional in an office, or can I use an at home impression kit?
4. Can I use an existing scan from a previous dental treatment?
5. Can I request a copy of my Proclaim Scans?

How long is the scanning process?

A scanning appointment should take approximately 20 minutes. Some scanning partners may request minimal medical history before conducting the scan (similar to new patient paperwork you typically fill out when visiting a new doctor for the first time).

How does scanning for Proclaim work?

To create your custom mouthpiece, we need an intra-oral scan of your mouth. These scans are not x-rays, but work more like high-speed cameras using light to capture hundreds of images. A software then renders a 3D model of your mouth and we use this to create your unique mouthpiece!

Do I have to get scanned by a professional in an office, or can I use an at home impression kit?

You will need to get scanned by a Proclaim Scanning Partner in an office.

Our scanning partners use a specific scanner and shim to obtain the correct scan needed for the custom mouthpiece. Proclaim provides the shims to the Proclaim Partners and once the scan is complete they are sent to Proclaim to produce.

Can I use existing scans from a previous treatment?

No, we cannot use existing scans, as our scans have unique requirements that differ from other treatment scans. Our scanning partners use a specific scanner and shim to obtain the correct scan needed to create your personalized custom mouthpiece.

Proclaim provides the shims to our scanning partners and once the scan is complete they are sent to Proclaim for production.

Can I request a copy of my Proclaim Scans?

We recommend contacting your primary dental provider to request the transfer of your scan files. If your provider did not perform the scan, they can coordinate with the scanning location you selected to facilitate the transfer. Please note that you may need to complete a request form to obtain or transfer the scan files.

The Proclaim Partner (scan provider) is primarily responsible for obtaining your scan and forwarding it to us at Proclaim. While they may not be required to share the scan files directly with you, you’re welcome to reach out to them with your request. Please understand that their ability to provide the files may be limited, as your relationship with them might not include a full patient record or comprehensive dental exam. We're here to support you and will do our best to assist, but the final decision rests with the dental professional involved.

Proclaim scans are specifically designed to meet the precise requirements of our custom mouthpieces. Because these scans are tailored to our unique specifications, they may not be suitable for use with other dental appliances. Each dental device has its own set of criteria, and altering the scans to fit different needs could compromise the accuracy and effectiveness of the final product.